How often we back up and how we restore

Depending on the plan, we back up four times a day, hourly or, for shops, in real time, and keep every version for three months.

  • Backup before updatesAn extra backup before every update
  • Separate from hostingStored separately from your hosting
  • Restores includedIn an emergency, we restore at no extra charge
Five places your-website.com
Your hosting the website itself live
four times a day up to real time
System 1
backed up
System 2
backed up
System 3
backed up
Local server
backed up
Kept for three months

How often we back up

The frequency depends on the plan. Everything else is the same for all three.

PLUS PREMIUM SHOP
  • Frequency 4x daily hourly real time
  • Locationsfive fivefivefive
  • Retention3 months 3 months3 months3 months
  • Restoreincluded
SHOP also includes WooCommerce backup support. Included in the flat fee.

Storage locations and retention

Every backup is stored on three independent systems and a local backup server.With your hosting, that makes five places.

Your hosting
the website itself
System 1
independent
System 2
independent
System 3
independent
Local server
backup server
Versions from the last three months
  1. 3 months ago
  2. 2 months ago
  3. 1 month ago
  4. 1 week ago
  5. Yesterday
  6. Today
Files and database backed up together If one place fails, four remain No backup has been lost so far

What happens during an outage

If your website goes down, monitoring reports it, even at night. We keep working until it is back up.

  • After a hack or failure, we restore it completely, at no extra charge
  • Emergency service on holidays and week­ends too
  • You learn the cause, the steps taken and the result in plain words
  • Restoring an earlier version at your request is also included
How an outage is handled
  1. Detected, 3:52 a.m.

    24-hour monitoring reports: website not reach­able.

  2. Cause identified

    Server migration by the hosting provider.

  3. Restored, 4:36 a.m.

    Restored from the last backup.Features checked, then back online.

  4. Informed, in the morning

    Customer notified: cause, steps taken, result.

Fixed after 44 minutes

Ready for dependable care?

Book a call
30 minutes by phone or video. You pick an open slot in the calendar.
Send a message
Briefly describe what you need. You will get a reply within 24 hours on working days.