How often we back up and how we restore
Depending on the plan, we back up four times a day, hourly or, for shops, in real time, and keep every version for three months.
- Backup before updatesAn extra backup before every update
- Separate from hostingStored separately from your hosting
- Restores includedIn an emergency, we restore at no extra charge
Five places
Your hosting
the website itself
live
four times a day up to real time
System 1
backed up
System 2
backed up
System 3
backed up
Local server
backed up
Kept for three months
How often we back up
The frequency depends on the plan. Everything else is the same for all three.
PLUS
PREMIUM
SHOP
- Frequency 4x daily hourly real time
- Locationsfive fivefivefive
- Retention3 months 3 months3 months3 months
- Restoreincluded
SHOP also includes WooCommerce backup support.
Included in the flat fee.
Storage locations and retention
Every backup is stored on three independent systems and a local backup server.With your hosting, that makes five places.
Your hosting
the website itself
System 1
independent
System 2
independent
System 3
independent
Local server
backup server
Versions from the last three months
- 3 months ago
- 2 months ago
- 1 month ago
- 1 week ago
- Yesterday
- Today
Files and database backed up together
If one place fails, four remain
No backup has been lost so far
What happens during an outage
If your website goes down, monitoring reports it, even at night. We keep working until it is back up.
- After a hack or failure, we restore it completely, at no extra charge
- Emergency service on holidays and weekends too
- You learn the cause, the steps taken and the result in plain words
- Restoring an earlier version at your request is also included
How an outage is handled
-
Detected, 3:52 a.m.
24-hour monitoring reports: website not reachable.
-
Cause identified
Server migration by the hosting provider.
-
Restored, 4:36 a.m.
Restored from the last backup.Features checked, then back online.
-
Informed, in the morning
Customer notified: cause, steps taken, result.
Fixed after
44 minutes
Ready for dependable care?
Send a message
Briefly describe what you need. You will get a reply within 24 hours on working days.