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Four websites for 25,000 residents

Four websites for the main site, citizen services, building department and tourism, on a system its vendor had aban­doned.

Profile Customer story
Customer
Municipal admin­is­tra­tion, 25,000 residents
Customer since
2019
Scope
Four websites, two IT staff

Starting point

As of 2019
  • outdated

    Old system, abandoned by its vendor

  • open

    Legal acces­si­bility require­ments not yet met

  • open

    No online booking and no forms to download

  • stretched

    Two staff in IT, responsible for all admin­is­tra­tive IT

Wanted:
a provider familiar with local govern­ment, with a proper data processing agree­ment.

Switching to WordPress with fixed deadlines

The four websites were renewed step by step without resi­dents noticing.Old links and bookmarks still lead to the right page.

  • Online booking for citizen services, registry and building office
  • Acces­si­bility under BITV, documented in writing
  • Data on servers in the EU
Approach five steps
  1. 1Moved to Word­Press, all old addresses redi­rectedno downtime
  2. 2Use without a mouse, screen readers, Easy Readper BITV
  3. 3Online booking for citizen services, registry and building officeby the dead­line
  4. 4Data processing agreed with the municipal data protec­tion officerServers in the EU
  5. 5Showed the depart­ments how to main­tain contentas needed
The booking system was ready by the council dead­line.

Responsibilities are clearly divided

The departments maintain their own content.We take care of operations, updates and acces­si­bility checks.

Three months after online booking launched, 62% of appoint­ments were booked online.Waiting times at reception have been cut in half.

Topic In 2019 Today
  • System abandoned by its vendor WordPress
  • Acces­si­bility under BITV not yet met met, documented in writing
  • Online booking missing for citizen services, registry, permits
No downtime at all during the switch.

Today

The ongoing work since 2019 and who handles it.

  • Updates, checked on a copy first; booking stays avail­able outside office hours HTMLHELD
  • Check acces­si­bility regularly HTMLHELD
  • Maintain content on their own Departments
  • Answer questions from new staff as needed HTMLHELD
  • Requests from the IT officer, reported in the customer area as soon as possible HTMLHELD
Every inter­ven­tion is documented and on record for the admin­is­tra­tion.
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