80 orders a day
A shop with its own shipping and a connected warehouse. When the long-time developer left, almost nothing was written down.
- Customer
- Online shop with its own shipping and warehouse
- Customer since
- 2023
- Scope
- Around 80 orders a day
Starting point
As of 2023-
undocumented
One developer for eight years, almost nothing written down
-
unstable
Three outages a year, mostly after automatic updates
-
error-prone
Warehouse connection kept failing, orders transferred by hand
-
slow
PageSpeed score 38 out of 100
Brief:
document the shop in full and run it reliably, with a fixed procedure for incidents.
How we took over the shop
In a shop that sells every day, nothing is changed without testing.Sales continued throughout the entire handover.
- Recovery including orders rehearsed
- Link between shop and inventory system rebuilt
- Checkout and logins given extra protection
- 1Shop fully reviewed and documented
- 2Copy of the shop set up, updates with a test order
- 3Link to the inventory system rebuilt
- 4Product pages load faster
- 5Checkout and logins secured
- 6Backups including orders, recovery rehearsed
The shop runs reliably and is measurably faster
The documentation is kept in-house.If something goes wrong, monitoring reports it.
On a promotion evening, almost twice as many visitors came as expected.The shop was back to normal that same evening, and no order was lost.
- PageSpeed score 2023: 38 today: 87
- Outages after updates 2023: three a year today: none since
- Order transfer 2023: by hand today: automatic
- Documentation 2023: almost none today: kept in-house
Today
The ongoing work since 2023 and who handles it.
- Ordering checked automatically, from product to confirmation continuous HTMLHELD
- Updates on the copy first, with a test order before every update HTMLHELD
- Off-site backup including orders in real time HTMLHELD
- Changes requested by the owner in the customer area as soon as possible HTMLHELD