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1,200 paying members

In four years, a coaching service had grown into a platform with over 80 courses; no one was keeping track of the technology behind it anymore.

Profile Customer story
Customer
Online learning plat­form for business coaching
Customer since
2022
Scope
Around 1,200 members, over 80 courses

Starting point

As of 2022
  • tangled

    Courses, members area, payments, webinars, grown piece by piece

  • slow

    Sluggish at launches with hundreds of users at once

  • unreliable

    Payment confir­ma­tions arrived late

  • faulty

    Certificate downloads kept failing

Team: two coaches and an assis­tant. Wanted: someone to look after the tech­nology and be available on course launch days.

Stabilized during live operation

A platform with paying members cannot be switched off for repairs.Every step was tested on a copy of the platform first, then applied live.

  • Bottlenecks fixed, fast even under heavy load
  • Connection to the payment provider fixed
  • Course progress, invoices and certifi­cates in one place
Approach six steps
  1. 1Bottlenecks found and fixedon the copy
  2. 2Payment provider connec­tion repairedPayments
  3. 3Members area consol­i­dated: progress, invoices, certifi­catesone place
  4. 4Access and deletion of personal data set upPrivacy
  5. 5Backups including member data, recovery rehearsedseveral times a day
  6. 6Fixed routine introduced for every course launchbefore each launch
Duration: about four weeks, in small steps.

Course launches follow a fixed routine

Before big launches, the expected rush is tested on a copy.Any issues are fixed in advance.

For the October 2024 launch, the invitation went to around 8,000 people.The platform stayed stable.

Topic In 2022 Today
  • Platform under load sluggish at launches stays fast
  • Payment confir­ma­tions arrived late arrive on time
  • Certifi­cates downloads kept failing available in the members area
Sign-ups and payment confir­ma­tions ran without inter­rup­tion that day.

Today

The ongoing work since 2022 and who handles it.

  • Simulate the expected rush on the copy before each major launch HTMLHELD
  • Be available, keep the team up to date on launch day HTMLHELD
  • Keep the platform up to date, updates on the copy first between launches HTMLHELD
  • Off-site backup including member data several times a day HTMLHELD
  • Requests from the team, reported in the customer area as soon as possible HTMLHELD
The team can look up every inter­ven­tion.
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