Every finished project left another website to look after; the agency team handled the upkeep on the side.
Client website updates were left undone
End-client requests piled up, with no fixed process
Maintenance took time away from design work
Too little volume for dedicated staff, dropping maintenance was not an option
Wanted:
someone to take over the upkeep of all client websites while staying in the background.
The agency remains its clients' contract partner; we work in the background.At the start, each website was brought up to the same standard.
When something important comes up, the agency gets a short summary and informs its clients itself.The same process applies to all 22 websites.
Before, each website got attention at most twice a year.Today, each one gets ongoing care.
The ongoing work since 2020 and who handles it.