White label for 22 websites
Every finished project left another website to look after; the agency team handled the upkeep on the side.
- Partner
- Web design agency
- Partner since
- 2020
- Scope
- 22 client websites in our care
Starting point
As of 2020-
outdated
Client website updates were left undone
-
no process
End-client requests piled up, with no fixed process
-
on the side
Maintenance took time away from design work
-
no team
Too little volume for dedicated staff, dropping maintenance was not an option
Wanted:
someone to take over the upkeep of all client websites while staying in the background.
How we took over the upkeep of the 22 websites
The agency remains its clients' contract partner; we work in the background.At the start, each website was brought up to the same standard.
- Responsibilities and data protection settled
- Each website backed up separately, off-site
- All 22 websites monitored automatically
- 1Responsibilities and data protection agreed with the agency
- 2Every client website reviewed, updated, secured
- 3Automatic monitoring set up for all websites
- 4Off-site backups, recovery rehearsed
- 5New websites taken on when the agency reports them
The agency team has time for new websites again
When something important comes up, the agency gets a short summary and informs its clients itself.The same process applies to all 22 websites.
Before, each website got attention at most twice a year.Today, each one gets ongoing care.
- Upkeep per website 2020: at most twice a year today: ongoing
- Process 2020: none, requests piled up today: one for all 22 websites
- Team time 2020: tied up by maintenance today: designing new websites again
Today
The ongoing work since 2020 and who handles it.
- Update, back up, monitor and document ongoing, all 22 HTMLHELD
- New websites reported by the agency, taken into our care within a week HTMLHELD
- Short summary to the agency when important HTMLHELD
- Inform clients when important Agency
- Requests from the agency, reported in the customer area as soon as possible HTMLHELD