DEEN

80 orders a day

A shop with its own shipping and a connected ware­house. When the long-time developer left, almost nothing was written down.

Profile Customer story
Customer
Online shop with its own shipping and ware­house
Customer since
2023
Scope
Around 80 orders a day

Starting point

As of 2023
  • undoc­u­mented

    One developer for eight years, almost nothing written down

  • unstable

    Three outages a year, mostly after auto­matic updates

  • error-prone

    Warehouse connection kept failing, orders transferred by hand

  • slow

    PageSpeed score 38 out of 100

Brief:
document the shop in full and run it reliably, with a fixed procedure for inci­dents.

How we took over the shop

In a shop that sells every day, nothing is changed without testing.Sales continued throughout the entire handover.

  • Recovery including orders rehearsed
  • Link between shop and inventory system rebuilt
  • Checkout and logins given extra protec­tion
Approach six steps
  1. 1Shop fully reviewed and docu­mentedin writing
  2. 2Copy of the shop set up, updates with a test orderbefore every update
  3. 3Link to the inventory system rebuiltWarehouse
  4. 4Product pages load fasterPageSpeed 38 to 87
  5. 5Checkout and logins securedchecked regularly
  6. 6Backups including orders, recovery rehearsedin real time
The handover took a few days, and the shop has been run this way ever since.

The shop runs reliably and is measurably faster

The docu­men­ta­tion is kept in-house.If something goes wrong, monitoring reports it.

On a promotion evening, almost twice as many visitors came as expected.The shop was back to normal that same evening, and no order was lost.

Topic In 2023 Today
  • PageSpeed score 38 87
  • Outages after updates three a year none since
  • Order transfer by hand automatic
  • Docu­men­ta­tion almost none kept in-house
Knowledge of the shop no longer depends on one person.

Today

The ongoing work since 2023 and who handles it.

  • Ordering checked auto­mat­i­cally, from product to confir­ma­tion continuous HTMLHELD
  • Updates on the copy first, with a test order before every update HTMLHELD
  • Off-site backup including orders in real time HTMLHELD
  • Changes requested by the owner in the customer area as soon as possible HTMLHELD
Every inter­ven­tion is recorded, so the shop docu­men­ta­tion stays current.
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