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Reliable WordPress care for your business

Tell us what your website needs. We take care of the rest: updates, backups, changes, further devel­op­ment.

  • Fast help
  • Fixed monthly price
  • Expert work
HTMLHELD
 avail­able
Done
Hello, could you change the opening hours on the home­page?From June, open until 18:00.
Client, Tuesday 14:12
Sure. We will change it on staging today and check it there.It goes live tomorrow morning.
HTMLHELD, Tuesday 14:40
Done, the new hours are online.
HTMLHELD, Wednesday 10:05
Thanks, that was quick.
Client, Wednesday 10:11
Replies as fast as possible, most urgent first.
This week Customer area
  • Change opening hoursDone
  • New job postingIn progress
  • PayPal at checkoutOpen
Last backup verified

an hour ago

4x redun­dant · 3 months

Your website online

monitored around the clock

HTMLHELD in 60 seconds

Contents Click to jump to that point
  • 0:00Your website, your code
  • 0:12When no one is in charge
  • 0:24Monitoring and updates
  • 0:36Changes and modern­iza­tion
  • 0:40When an emer­gency happens
  • 0:48A plan for every website
  • 1:00Let's get started

What maintenance covers

Ongoing care and changes on request are included in the monthly fee. Larger plans become a sepa­rate project.

Ongoing without you doing anything
  • Updateswith a backup first
  • Securitychecked contin­u­ously
  • Backupsup to real time
  • Monitoringreports outages
  • Load timeif it slows, we step in
How often we back up depends on your plan.
On your request when you need some­thing
  • Changesup to 1 hour a month
  • Bug fixeswhen some­thing breaks
  • One contactknows your website
  • Questions and advicealways free
  • Customer areaevery request on record
For example text, images, forms, a new subpage.
Larger projects agreed in advance
  • RelaunchProject
  • Shop extensionProject
  • New featuresProject
  • Load time of the whole siteProject
  • Start without delayafter your approval
Development

Your message becomes a task

Every request is logged as a task. You and your team can see its status at any time.

Task: price list down­load Done
Tue, 14:12

The “Download price list” button only opens a blank page.Could you check it?

Tue, 14:40

Sure. We will check it on staging today.

Tue, June 3

Cause found, fixed on staging

Wed, June 4

Download tested, pushed live

Wed, 10:05

Done. The link pointed to a deleted file, now the PDF loads.

Wed, 10:20

Great, thank you. The download works for me again as well.

The history stays on record perma­nently. Via your customer area, also for your team. Replies as fast as possible, most urgent first.

How we work on your website

Changes are made on a copy of your website.

We carry out updates and rebuilds first on an exact copy of your website, the staging site.Only after testing and review do we transfer the change to your live website.

staging.your-site.com Staging
Opening hours: Mon-Fri, 8:00-18:00 In review
Updates, rebuilds and checks happen here. checked Tue, June 3
only after passing review
your-site.com Live
Opening hours: Mon-Fri, 8:00-18:00 Updated
Your visitors only see the checked result. live Wed, June 4
Your website keeps running normally mean­while Errors stay in the test environment, away from your visi­tors For larger changes, you see the result before it goes live

Only the plugins your website needs.

Many WordPress problems come from too many or poorly main­tained plugins. We keep only what your website really needs.

  • Only tested, maintained plugins in use
  • Lean code, so the website stays fast and secure
  • Every plugin regularly checked for updates and secu­rity
Plugin review Example from a site handover
  • Shop systemUpdated & checked
  • Form pluginUpdated & checked
  • Image gallery pluginCustom
  • Outdated SEO pluginRemoved
  • Duplicate cache pluginRemoved
Result: a smaller attack surface, faster load times.

Checked before and after going live

What we add to your website is our own code or a plugin that we have tested and keep main­taining. Every change goes through the same review.

  • Extensive experience with WordPress and WooCommerce, including their quirks
  • Taking over websites built by others is routine for us
  • Our own code for small and large changes
Release check passed
  • Built on stagingOn a copy, separate from your live website.
  • TestedFeatures, forms and layout, before anything goes live.
  • Gone liveOnly what passed the test.
  • Checked live afterWebsite working, load time measured.
Release for your-site.com Live

What happens in an outage

Monitoring reports outages to us. We deal with them and inform you afterwards, as with the last outage shown here.

  • Automatic monitoring, around the clock
  • Backups in five locations, kept for 3 months
  • Emergency service on weekends and holi­days too
Our backup and recovery process
HTMLHELD
Customer area
Done
  • 03:52UnreachableOutage
  • 04:36Restored, checkedonline
Good morning. Your website was unreachable last night from 03:52. The cause was a server migration by your hosting provider. We restored it from the latest backup and checked all features. After 44 minutes it was running again.
HTMLHELD, in the morning
Downtime 44 minutes
Backups and recovery in detail

Examples from our ongoing care

Clients who have handed the running of their website over to us. Perhaps you will recognize your own situ­a­tion.

Six client stories by industry
Different industries, different needs. Read all client stories

From the first call to ongoing care

  1. 1Intro­duc­tory call

    You tell us what your website needs. We tell you what makes sense. Free of charge.

  2. 2Technical review

    We check your website thor­oughly. Then you know where it stands.

  3. 3Handover

    We take over the access details and set up updates, backups and moni­toring.

  4. 4Ongoing care

    Ongoing care for your website at a fixed monthly price. For changes, send us a message.

White-label maintenance: you remain the contact

Whether you run a web, design, marketing or PR agency: your clients talk to you, we work in the back­ground.

Your clients

  • talk only to you
  • only see your agency
  • have their contract with you
Requests, advice

Your agency

  • designs, builds, advises
  • hears important news first
  • decides with clients
Tasks, summaries

HTMLHELD

  • maintains, backs up, monitors
  • makes the changes you order
  • works in the back­ground
One web design agency has 22 websites maintained this way How we work with agencies

Questions and answers by topic

Every answer in three lines: in short, why, your next step.

No answer here? Write to us

Ready for dependable care?

Book a call
30 minutes by phone or video. You pick an open slot in the calendar.
Choose a time
Send a message
Briefly describe what you need. You will get a reply within 24 hours on working days.
Open the form