Maintenance is our core business
We look after your WordPress website on an ongoing basis, for a fixed price per month, cancellable monthly.
- 24/7 monitoringRound-the-clock monitoring of your website
- Emergency serviceEmergency service every day, holidays included
- One contact personOne contact person who knows your website
- Monitoring24 h
- Backupsactive
- UpdatesStaging
- Securityactive
- Emergency serviceready
Three maintenance plans on the same foundation
The plan depends on how your website is built and what it does.
PLUS
per websiteFor business websites
PREMIUM
per websiteFor technically complex websites
SHOP
per websiteFor online shops
- Safe updates, in staging
- Backups, fourfold redundant
- Hardening, malware protection
- 24-hour monitoring
- Emergency service, holidays too
- One contact for everything
- Changes up to 1 hr/month
- Ticket system in customer area
Small changes are included, larger ones become a project
- Edit text
- Swap an image
- Adjust a form
- New subpage
- Relaunch
- Shop extension
- New features
- 1Discussed in advance
- 2Fixed-price quote before we start
- 3Start once you approve, no waiting time
Every backup is stored in five places
With PLUS we back up your website 4x daily, with PREMIUM hourly, and with SHOP dynamically in real time, so every order is saved.
- Kept for 3 months
- Restore after a hack or failure, at no extra charge
- In an emergency, we keep working until the website is back up
- 1Your hosting
- 2Independent system
- 3Independent system
- 4Independent system
- 5Our local backup servers
The WordPress maintenance service in detail
What we take care of for your website on an ongoing basis, in every plan.
Updates with backup and checks
We update WordPress, the theme and plugins regularly, security updates immediately. Before every update an additional backup is made, and plugins are updated one by one in a fixed order, shop plugins last. Afterwards we check the home page, forms and checkout. More: Updates in WordPress.
Staging for visible and risky changes
Visible and risky updates, for example to the shop or theme, run first on a password-protected copy of your website. If something goes wrong there, it stays there. We install updates on working days, not on Friday evenings and not before public holidays.
Protection against attacks
Firewall, malware scan and login protection check continuously. After an attack we lock access, remove malicious code or restore a clean version and close the way in, at no extra charge. Access data is only transferred encrypted and never passed on to third parties.
Monitoring and emergency service
Monitoring reports an outage to us, not to you. We check whether the cause lies with the host or the website, fix the error or restore the latest backup. This also applies at weekends and on public holidays.
Plugins, licences and PHP
When we take over a website we check every plugin individually, then regularly, and remove anything duplicated, outdated or unused. For Elementor, Rank Math, WPForms, WPML or WP Rocket the licence runs through us, without a separate licence invoice. We keep PHP on a version with security updates and switch in good time once your plugins have been checked.
Loading time, forms and redirects
If the website becomes slow, we measure first and remove a single bottleneck as part of maintenance. Contact forms are sent through a real mail server, and we check them with a test message after every change. We also look after redirects and sitemaps.
Support through the customer area
Every request becomes a task with a history you can read later, and your team can send requests too. Questions and advice are free, the most urgent comes first. Clear instructions are usually online the next day.
What is not part of maintenance
Hosting stays with your provider, and we work with it. Legal representation, SEO strategy and advertising belong with a specialist. On data protection we advise you ourselves and implement it technically. Larger jobs become a separate project at a fixed price.
With a maintenance contract or without?
A WordPress website keeps running without a contract. The difference shows when something goes wrong.
- Updates are left undone or run unchecked
- Backups only at the host, on the same system
- A visitor is the first to notice an outage
- Nobody is responsible
- Updates checked, with a backup beforehand
- Backups in five places, three months back
- Monitoring reports an outage to us
- One contact person who knows the website
What every plan includes
Regardless of the size and structure of the website.
- Monitoring 24 hours a day
- Emergency service, also on holidays
- Updates and bug fixes
- Backups and hardening
- Changes
- Projects with a fixed-price quote
- Dedicated contact person
- Replies as fast as possible, most urgent first
- Fixed monthly price, per website
- Can be cancelled monthly
What a WordPress maintenance contract covers
Six points that are in every one of our contracts. You see the full contract before you sign.
Services
What we do regularly: updates, backups, hardening, monitoring, bug fixes, emergency service and small changes of up to 1 hour per month. These core services are the same in every plan.
Plan and backup frequency
PLUS, PREMIUM or SHOP, for each website separately. The plan sets how often we back up, from 4x daily to real time, and how deep the support goes.
Price and invoicing
A fixed monthly price per website, invoiced monthly, with one line per website. Projects you have ordered appear as a separate line at the fixed price agreed in advance.
How to reach us
Requests go through your customer area, encrypted and with a history, also for access data. For a conversation, you book an appointment. An emergency takes priority, also at the weekend.
Term and cancellation
There is no minimum term; a short message in the customer area is enough, no reason needed. If it arrives by the 15th, maintenance ends at the end of the month, otherwise at the end of the following month. Until then, everything continues as usual.
After the contract ends
Access and content belong to you, and the website keeps running. Our backups are deleted, and plugins licensed through us fall back to the free version or need their own licence.
How your maintenance begins
It takes four steps from the first conversation to ongoing support. Whether someone else built your website makes no difference.
- Free introductory call
- Access data only through the encrypted customer area
- Every plugin checked individually at takeover
- 1Introductory call: you tell us what your website needs. We say what makes sense and name the right plan.
- 2Sign online: you enter your details, sign digitally or by PDF and receive your access to the customer area.
- 3Takeover: we review WordPress, theme, plugins and access, install updates with a backup and set up hardening, monitoring and backups.
- 4Ongoing support: we look after your website at a fixed monthly price. For changes, just write to us.
What customers ask us before they start
My website was built by someone else.Will you still take it on?
Yes, that is the usual case. We check its condition, give you a clear assessment and bring the website up to our standard step by step.
I am not a tech person.Is that a problem?
No. You describe what you need in your own words, and we take care of the rest. If you want to know something, we explain it in plain terms.
Do I have to change my host for maintenance?
No. We work with your hosting, and your backups are also stored on independent systems. If your hosting slows or endangers your website, we suggest an alternative. The decision stays with you.
What does maintenance cost?
A fixed monthly price per website. We find the right plan for your website in the introductory call. Additional costs arise only for work beyond maintenance that you explicitly order.
How long am I bound by the contract?
There is no minimum term. If you cancel by the 15th, it takes effect the following month. Access and content belong to you; our backups are deleted when the contract ends.
What is maintenance, and what is a separate project?
Ongoing work is included: updates, backups, monitoring, bug fixes and small changes of up to 1 hour per month. Larger jobs are discussed in advance and carried out after a fixed-price quote.
Who is a WordPress maintenance contract for?
For companies, self-employed people and organisations that run a WordPress website for business. That ranges from a company website to an online shop; agencies have their clients' websites maintained by us in the background. We work exclusively with WordPress, and maintenance is not aimed at private individuals.
Who can help me with WordPress?
For a repair, someone who has access to your website and can back it up first. The WordPress forum helps with general questions, your host with server, domain and email. We fix errors in plugins, theme or content, even if you are not yet a customer.
Is there phone support for WordPress?
For a conversation, yes, by booking an appointment. Ongoing requests go into the customer area, so they have a history and do not depend on who happens to answer the phone. You file an emergency there with the matching urgency, and it takes priority.
How do I put WordPress into maintenance mode?
The easiest way is Elementor or a maintenance mode plugin. Visitors then see a notice page while logged-in admins keep working. With our maintenance you rarely need it, because changes and risky updates are made on a copy while your website keeps running normally.