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Five websites in one care plan

A main site and four brand websites, maintained on the side by the marketing team at HQ.

Profile Customer story
Customer
Family-run indus­trial company
Customer since
2021
Scope
Five websites, now with one provider

Starting point

As of 2021
  • scattered

    Five websites from five agen­cies, with three providers

  • outdated

    Updates postponed, conse­quences unclear

  • slow

    Main site loads in over eight seconds

  • undoc­u­mented

    Backups without a docu­mented process

Brief from manage­ment:
bring all five websites to one contact person and document every change.

How we took over the five websites

Every change was first tried out on a copy of the website in ques­tion.Only once it worked there did it go onto the live website.

  • For the first time, a written overview existed
  • Of 47 plugins, 22 remained
  • One provider instead of three
Approach five steps
  1. 1Review of all five websitesin writing
  2. 2Plugins reviewed and reduced47 to 22
  3. 3Moved to one provider, backups set upall five
  4. 4Load times reduced, on phones tooall five
  5. 5Content editing explained to the marketing teamas needed
Duration: the first months of working together.

All five websites follow the same process

The marketing team sends requests for all five websites to the same place.Most requests are done within a few working days.

The main website loads in under two seconds.Before, it took over eight.

Topic In 2021 Today
  • Provider three one
  • Plugins 47 22
  • Main website load time over eight seconds under two seconds
  • Backups undoc­u­mented several times a day
  • Responsible five agencies HTMLHELD
None of the five websites went down during the handover.

Today

The ongoing work since 2021 and who handles it.

  • Updates checked on the copy first, forms included fixed weekly schedule HTMLHELD
  • Off-site backup of all five websites several times a day HTMLHELD
  • Avail­ability moni­tored auto­mat­i­cally continuous HTMLHELD
  • New pages and changes, requested in the customer area a few working days HTMLHELD
  • Minor content updates on their own Marketing team
Every change is documented, as management had required.
All customer stories Next story

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