Reliable WordPress care for your business
Tell us what your website needs. We take care of the rest: updates, backups, changes, further development.
- Fast help
- Fixed monthly price
- Expert work
- Change opening hoursDone
- New job postingIn progress
- PayPal at checkoutOpen
an hour ago
4x redundant · 3 months
monitored around the clock
HTMLHELD in 60 seconds
- 0:00Your website, your code
- 0:12When no one is in charge
- 0:24Monitoring and updates
- 0:36Changes and modernization
- 0:40When an emergency happens
- 0:48A plan for every website
- 1:00Let's get started
What maintenance covers
Ongoing care and changes on request are included in the monthly fee. Larger plans become a separate project.
- Updates
- Security
- Backups
- Monitoring
- Load time
- Changes
- Bug fixes
- One contact
- Questions and advice
- Customer area
- RelaunchProject
- Shop extensionProject
- New featuresProject
- Load time of the whole siteProject
- Start without delay
Your message becomes a task
Every request is logged as a task. You and your team can see its status at any time.
The “Download price list” button only opens a blank page.Could you check it?
Sure. We will check it on staging today.
Cause found, fixed on staging
Download tested, pushed live
Done. The link pointed to a deleted file, now the PDF loads.
Great, thank you. The download works for me again as well.
How we work on your website
Changes are made on a copy of your website.
We carry out updates and rebuilds first on an exact copy of your website, the staging site.Only after testing and review do we transfer the change to your live website.
Only the plugins your website needs.
Many WordPress problems come from too many or poorly maintained plugins. We keep only what your website really needs.
- Only tested, maintained plugins in use
- Lean code, so the website stays fast and secure
- Every plugin regularly checked for updates and security
- Shop systemUpdated & checked
- Form pluginUpdated & checked
- Image gallery pluginCustom
- Outdated SEO pluginRemoved
- Duplicate cache pluginRemoved
Checked before and after going live
What we add to your website is our own code or a plugin that we have tested and keep maintaining. Every change goes through the same review.
- Extensive experience with WordPress and WooCommerce, including their quirks
- Taking over websites built by others is routine for us
- Our own code for small and large changes
- Built on stagingOn a copy, separate from your live website.
- TestedFeatures, forms and layout, before anything goes live.
- Gone liveOnly what passed the test.
- Checked live afterWebsite working, load time measured.
What happens in an outage
Monitoring reports outages to us. We deal with them and inform you afterwards, as with the last outage shown here.
- Automatic monitoring, around the clock
- Backups in five locations, kept for 3 months
- Emergency service on weekends and holidays too
- 03:52UnreachableOutage
- 04:36Restored, checkedonline
Examples from our ongoing care
Clients who have handed the running of their website over to us. Perhaps you will recognize your own situation.
- B2B · since 2021 Five websites, one contact
- Online store · since 2023 80 orders a day
- Public sector · since 2019 Four websites for 25,000 residents
- Self-employed · since 2022 Studio shop without the tech work
- Learning platform · since 2022 1,200 paying members
- Agency · since 2020 White label for 22 websites
From the first call to ongoing care
-
1Introductory call
You tell us what your website needs. We tell you what makes sense. Free of charge.
-
2Technical review
We check your website thoroughly. Then you know where it stands.
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3Handover
We take over the access details and set up updates, backups and monitoring.
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4Ongoing care
Ongoing care for your website at a fixed monthly price. For changes, send us a message.
White-label maintenance: you remain the contact
Whether you run a web, design, marketing or PR agency: your clients talk to you, we work in the background.
Your clients
- talk only to you
- only see your agency
- have their contract with you
Your agency
- designs, builds, advises
- hears important news first
- decides with clients
HTMLHELD
- maintains, backs up, monitors
- makes the changes you order
- works in the background
What WordPress maintenance and care include
Maintenance keeps the technology secure and up to date, care keeps the content up to date. Every WordPress website needs these tasks, and this is how we handle them.
- MonitoringAvailability is checked around the clock. An outage is reported to us, not to you.
- BackupsFiles and database together, outside your hosting. Depending on the plan four times a day, hourly or in real time.
- Protection against attacksFirewall, malware scan and login protection check continuously. If something shows up, we deal with it.
- Security updatesThey close known gaps and go in immediately, not with the next regular update.
- Backup firstEvery update gets an extra backup beforehand, so the previous version can come back.
- Risky ones on staging firstUpdates to the shop or theme run on the copy first. An error then stays there.
- One plugin at a timeIn a fixed order, shop plugins last. That way it is clear which update causes a problem.
- Checked afterwardsHome page, forms and checkout are checked after the update.
- At the right timeOn working days, not on Friday evenings, not before public holidays and not during sales peaks.
- Plugin reviewEvery plugin individually, at takeover and regularly after that. We remove unused and duplicate ones.
- PHP versionWordPress runs on PHP. We stay on a version with security updates and switch in good time once your plugins have been checked.
- Load timeMeasured on the live website after every change. If something slows it down, we step in.
- Older versionsEvery backup stays available for three months. That way we can also fix an error that only shows up weeks later.
- Content careOpening hours, team, offers, job ads: you write to us, up to one hour per month is included.
Do WordPress maintenance yourself or hand it over?
All three approaches can work. What matters is who is responsible when something stops working after an update.
- No maintenance feeYou pay with your time instead of a monthly price.upside
- Keeping at it every weekUpdates, backups and checks, also on holiday and in busy weeks.effort
- No test copyAn error after an update shows up directly on the live website.risk
- In an emergencyYou look for the cause yourself, usually under time pressure.open
- PersonalOften quick, if they happen to have time.upside
- Scope by agreementAsk how often backups run and whether updates are tested first.check
- Holiday or illnessThen there is often no stand-in.gap
- In an emergencyHelp depends on whether they can be reached.open
- Runs in the backgroundUpdates, backups and monitoring, without you doing anything.included
- On the copy firstWe check visible changes and risky updates on staging, then they go live.checked
- Emergency serviceWeekends and public holidays included. A restore costs nothing extra.included
- Monthly costA fixed price per website, cancellable monthly.fixed
Doing it yourself works if
- you set aside fixed time for updates every week
- you can not only create a backup but also restore it
- your website has few plugins and no shop attached
- an outage of a few hours is something you can absorb
Handing it over pays off if
- enquiries, orders or bookings come in through the website
- nobody on your team is responsible for the technology
- errors have so far been noticed by customers first
- you would rather spend the time on your business
What happens without regular care
A WordPress website without maintenance often runs seemingly normally for months. The problems build up quietly and then show up all at once.
Websites are almost always attacked through a known gap that programs scan for automatically. The attack is not aimed at your business but at the outdated software. That is why small websites are hit just as often as large ones. A repaired website without maintenance still has the same gaps as before.
How websites get hacked- Outdated pluginA known gap stays open. Malicious code or foreign links end up on the website. entry point
- Update without a checkA critical error appears instead of the home page, and a visitor notices first. outage
- Backups only at the hostThey sit on the same system as the website. If it fails, both are gone. data loss
- Old PHP versionIt no longer gets security updates, and new plugin versions require a newer one. outdated
- Form without checksSending fails because of a plugin or the mail route. Enquiries are lost without anyone noticing. unnoticed
Questions about WordPress maintenance and care
How much does WordPress maintenance cost?
With us, a fixed monthly price per website. It depends on the plan, meaning on the setup and purpose of your website: PLUS for company websites, PREMIUM for technically complex websites, SHOP for online shops. Which plan fits and what it costs, you find out in the introductory call. Additional costs only arise for work you explicitly order. More on our services.
How much does WordPress cost per month?
WordPress itself is free. Ongoing costs come from hosting and the domain, from licenses for paid plugins and from maintenance. With us, licenses for many popular plugins, such as Elementor, WPML or WP Rocket, run through the maintenance, with no separate license invoice.
Who can help me with WordPress?
For general questions the forum, for an error a professional with access to your website. The official support forums on wordpress.org are free, but an answer can take days. Your host helps with server, domain and email, usually not with plugins or the theme. If your website is down or hacked, write to us, even if you are not a customer yet.
How often should you update WordPress?
Security updates immediately, everything else regularly. New versions of WordPress, themes and plugins come out all the time. If you maintain your website yourself, check every week. With us, security updates go in immediately and the rest on working days, with a backup before and a check after. More on WordPress updates.
Aren't WordPress's automatic updates enough?
No, because nobody is watching when WordPress updates itself. If something goes wrong, a visitor notices first. Automatic updates from your host also run on a schedule, without a backup and without a check. On websites we look after, we switch them off and install the same updates with a backup and in a fixed order.
How do I turn off automatic updates in WordPress?
For plugins and themes with one click, for WordPress itself via the wp-config.php file. In the plugin list, each plugin has a “Disable auto-updates” link. Under Dashboard and Updates you choose whether WordPress also installs major versions by itself. Only switch off automatic updates if someone installs them regularly instead.
What is maintenance mode in WordPress?
A notice page that visitors see instead of the website. WordPress switches it on by itself for a few seconds during every update. If the update is interrupted, the notice “Briefly unavailable for scheduled maintenance” stays up until the .maintenance file in the root directory is deleted.
What is a WordPress maintenance contract?
A fixed agreement on the ongoing care of your website. It sets out what is done regularly, at what price and how you reach us. Our maintenance has no minimum term, if you cancel by the 15th it ends at the end of that month.
Can I still update content myself?
Yes, text and images are yours to change at any time. For bigger changes of your own, such as a new plugin or a new layout, let us know beforehand so we can back up first and test on the copy if needed. Whatever you would rather not do yourself, send to us. Up to one hour per month is included in maintenance.
Do you take over websites someone else built?
Yes, that is the usual case for us. We check its condition, explain it in plain terms and bring the website up to our standard step by step. We look after WordPress only, with or without a shop.
Questions and answers by topic
Every answer in three lines: in short, why, your next step.
- Maintenance and collaboration10 questions
- Customer area and requests9 questions
- Updates and staging10 questions
- Backups and recovery9 questions
- Security9 questions
- Plugins, hosting and load time12 questions
- For agencies9 questions
- Contract and cancellation10 questions
No answer here? Write to us